FAQ

FAQ (Frequently Asked Questions)

1. What is your customization process?

Our customization process is simple and efficient:

  1. Send your design or idea to our email: ritamcmahongtvy25@gmail.com.

  2. Our designers will discuss details with you, provide professional advice, and confirm the final design.

  3. Once the design is confirmed, our artisans begin handcrafting your piece, with a production cycle of 5-8 weeks.

  4. Upon completion, we will share the finished product with you immediately to ensure your satisfaction.

2. How long does it take to customize a piece?

Our production cycle is 5-8 weeks. The exact time depends on the complexity of the design and the current order volume. We will provide an estimated completion time after you place your order and strive to deliver on time.

3. What kind of pieces can I customize?

We accept a wide range of customization requests, including but not limited to:

  • Jewelry: Rings, necklaces, bracelets, etc.

  • Daggers/Short Blades: Props from games, movies, or your unique designs.

  • Other Art Pieces: If you have a special idea, feel free to discuss it with us!

4. What materials do you use?

We primarily use high-quality synthetic obsidian, opal, and cat's eye stones, which feature dazzling colors and exquisite textures, rivaling the luster and charm of natural gemstones. Additionally, we use premium metals and natural wood to ensure each piece is both beautiful and durable.

5. How is the price of a custom piece determined?

The price is determined based on the following factors:

  • Complexity of the design

  • Materials used

  • Labor hours required
    We will provide a detailed quote after confirming the design, ensuring transparency with no hidden fees.

6. Can I modify the design?

You can discuss design modifications with our designers at any time before production begins. Once production starts, changes may affect the production timeline and cost, and we will negotiate the details with you.

7. Are your pieces durable?

Our pieces are更适合 as collectibles, but they can handle cutting general meats without any issues. However, due to the特殊性 of the materials, we do not recommend cutting hard objects to avoid damaging the blade or gemstone parts.

8. All products in our store are made-to-order, and we do not accept returns or exchanges unless there are quality issues.

Since each piece is custom-made based on your requirements and handcrafted, we do not accept returns or exchanges unless there are quality issues. We will communicate thoroughly with you before production to ensure the design meets your expectations and provide photos of the finished product before shipping for your confirmation.

9. Do you offer international shipping?

Yes, we ship worldwide. After the piece is completed, the shipping time is 2-4 weeks, depending on your location. Shipping costs will be calculated and communicated at the time of ordering.

10. What if I'm not satisfied with the finished product?

We are committed to ensuring every customer is satisfied. If you have any issues with the finished product, please contact us within 7 days of receiving it, and we will do our best to resolve the issue.

11. How can I contact you?

You can reach us through the following methods:

"Stellar Craftsmanship"—Where every piece becomes your exclusive art.
If you have any other questions, feel free to contact us anytime! We look forward to creating a unique stellar piece for you!